Kachinga is a financial literacy platform that uses an intuitive app and a debit card with parental controls to help parents teach their kids to be smart with money.

As parents of younger kids, we were experiencing first-hand the challenges of how to teach kids about money. As we explored the topic, we learned the depth of the financial literacy crisis facing the U.S. and beyond. In 2018, we embarked on our mission to bring financial literacy to the next generation by providing parents the tools and guidance to help teach kids to be smart with money.

Kids, and adults, learn best through experience. Our financial education framework is based on experiential learning where kids learn about money by using money. Our team of financial literacy experts have created an environment that provides parents the tools and guidance to teach kids the value of money and how to build critical life-long financial habits. Kids learn how to make smart choices with money as they learn and use concepts like budgets, savings goals, prioritization, spend management and compound interest.

Kachinga was designed by parents to supports kids of all ages. We believe kids should begin learning about money as early as possible. Each family is different, but the one thing we all need to do is to start having conversations with our kids about money. So, whether you're looking for convenience, safety, or a better way to teach your kids to be smart with money, Kachinga can help you achieve your goals.

Yes! If you don’t have a Social Security Number, you can still sign up for Kachinga using an Individual Taxpayer Identification Number (ITIN). Simply provide your ITIN when prompted during the sign-up process.

Kachinga requires parental consent for users under 13, as part of our commitment to your privacy and safety.

Link your bank account by going to the "Account Settings" section in the app and following the step-by-step process. You’ll be prompted to enter your bank details securely through our trusted partner.

Simply download the Kachinga app from the App Store or Google Play, and follow the easy registration steps to set up your account and start learning about financial literacy.

Kachinga is designed for kids and teens ages 6 to 18. Younger users (6-12) can enjoy simplified features with parental supervision.

Kachinga is a fun, interactive app designed to teach kids and teens the basics of money management through real-life scenarios. It helps them learn to earn, save, spend, and give money wisely, all while using real money in a safe and secure environment.

Yes, you can change both your email address and phone number in the "Account Settings" section of the app. Simply update your information and save the changes.

If you'd like to close your account, please contact our support team at support@kachinga.com for assistance. We’ll guide you through the account closure process.

To reset your password, click on "Forgot Password" at the login screen, enter your email address, and follow the instructions sent to your inbox.

To update your payment method, go to the "Payment Settings" in the app, and choose "Edit Payment Method" to add or update your card details.

Your account may be locked for security reasons, such as multiple incorrect login attempts or unusual activity. Please contact support@kachinga.com for assistance in unlocking your account.

Kachinga offers a fee-free experience for most common transactions. However, there may be fees for certain activities like ATM withdrawals or international transactions. Refer to the "Fees" section in the app for a full breakdown.

Yes, the Kachinga card can be used for both in-store and online purchases wherever Mastercard is accepted.

You can check your balance and view your transaction history directly from the Kachinga app under the "Account Overview" section.

If your Kachinga card is lost or stolen, please contact Kachinga’s support team immediately to block the card and prevent unauthorized transactions. We will issue you a new card promptly.

The Kachinga card is a prepaid debit card that allows your child or teen to make purchases in-store and online, track spending, and build their financial literacy. It’s linked directly to the Kachinga app for easy management.

Yes! If your phone has the capability to use Apple Pay or Google Pay, you can add your Kachinga card by following the directions for adding a card to your phone’s wallet.

Currently, Kachinga supports linking one primary account per user. However, you can manage multiple spending categories within that account.

Yes! The Kachinga app automatically tracks your spending and categorizes it to give you an overview of where your money is going. You can also set limits to help stay on budget.

You can set up recurring deposits by going to the "Deposits" section in the app and choosing "Set up Recurring Deposit." Pick the frequency, amount, and start date, and you’re all set!

To set up savings goals, open the app, navigate to "Savings Goals," and choose a goal type (e.g., vacation, gadget, etc.). Then, set your target amount and date.

The Budget tool helps you set limits for different spending categories. You can create a monthly budget, track expenses, and get reminders to stay on track.

Yes, Every Kachinga account is FDIC insured for deposits up to $250,000 through our banking partner Sunrise Banks, Member FDIC. Your money is safe, guaranteed.

Please see the DATA SAFETY category on our Privacy Policy page.

To enable two-factor authentication (2FA), go to "Account Settings" and select "Security." Follow the prompts to set up 2FA using your phone number or email.

Kachinga uses industry-standard encryption technology to ensure that your data is protected at all times. We never share your personal information without your consent.

Yes, your Kachinga funds are FDIC insured through our banking partner, providing you with added security.

Kachinga collects personal information, including your name, email address, phone number, and financial details, to provide a personalized and secure experience. We protect your information in compliance with all privacy laws.

If you suspect fraud, immediately report it to Kachinga’s support team through the app or by email. We will investigate the issue and take the necessary steps to protect your account.

At Kachinga, we take your security and privacy seriously. To ensure the protection of your account and comply with regulations, we may ask for additional information, such as proof of identity, or supporting documents. This helps us verify your identity and safeguard your financial information.

You can reach Kachinga’s customer support team via the "Help" section in the app or by emailing support@kachinga.com

You can report bugs or issues directly through the "Help" section in the app or by emailing support@kachinga.com .

If the app isn’t loading, try restarting your device or reinstalling the app. Ensure you have a stable internet connection.

Ensure that notifications are enabled for the Kachinga app in your phone’s settings. If notifications are enabled and you still aren’t receiving them, try reinstalling the app or contact support.

If the app isn’t syncing with your bank account, try reconnecting your account under the "Account Settings" section. If the issue persists, contact support for assistance.

Kachinga adheres to all data privacy regulations, including GDPR and CCPA, ensuring your personal data is handled with the utmost care and security.

You can review Kachinga’s Terms and Conditions in the "Legal" section of the app or at kachinga.com/terms.

Refunds are available for certain transactions depending on the situation. Please reach out to our support team to discuss your refund request.

You can contact our support team directly through the "Help" section in the app or by emailing support@kachinga.com .

We welcome suggestions! To submit your feature ideas, please email us at feedback@kachinga.com or use the "Feedback" section in the app.

We’d love to hear from you! You can submit feedback directly in the "Feedback" section of the app or email us at feedback@kachinga.com .